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| Customer Service that Connects |
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The Oregon Health Licensing Agency (OHLA) strives to provide customer service that is timely, accurate and helpful.
Customer Connection is our way of reaching out to the diverse group of people we license and serve:
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The approximately 70,000 health and related professionals and businesses that represent active licenses the agency currently oversees
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The wide range of consumers who use services provided by our licensees in multiple health and related professions
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| Customer Service Standards |
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OHLA's Customer Service Standards provide agency staff with specific goals to keep in mind when assisting customers, whether it be in person, over the phone, via e-mail, during facility inspections, and during any other agency activity.
Click here to review what you, as an OHLA customer, can expect from OHLA staff.
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| Customer Connections: Feedback |
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"Please extend to all involved my deepest appreciation for the board's sterling example of governance that works right! I am more than pleasantly surprised at how responsive the Board and OHLA has been to this request. From a request to a regulatory outcome in less than three weeks is truly amazing. This position statement is a welcomed solution to our needs at this facility and for our profession as well.
Thank you again for your prompt, professional and effective service. Please all take a well deserved bow!”
Ron DeYoung of Good Samaritan in Corvallis, commenting on a Respiratory Therapist Licensing Board position statement.
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| Customer Connection Committee |
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The following volunteer citizen board and council members have agreed to serve on the Customer Connection Committee, a group formed to provide the OHLA central agency with feedback on its customer service efforts. Many thanks to our committee members for their work!
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DUANE B. IVERSON, PT ATC/R
Athletic Trainer
Board of Athletic Trainers
Eugene, OR
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PATRICIA HALL
Practitioner - Facility Owner
Board of Cosmetology
Pendleton, OR
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JOSEPH HAMMAR
Denturist
Board of Denture Technology
Keizer, OR
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DEBRA COX
Electrologist
Advisory Council for Electrologists, Permanent Color Technicians and Tattoo Artists
Portland, OR
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HERB HIRST
Public Member
Environmental Health Registration Board
North Plains, OR
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Photo
coming
soon
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TRICIA LEAGJELD-ALDRICH
Hearing Aid Specialist
Advisory Council on Hearing Aids
Bend, OR
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HOLLY SCHOLLES
Licensed Midwife
Board of Direct Entry Midwifery
Estacada, OR
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MARILYN W. BARCLAY
Respiratory Therapist
Respiratory Therapist Licensing Board
Albany, OR
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