| Help with Forms & Publications |
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| Overview |
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This page provides information about common form-related problems.
You may use the links below to go directly to any section:
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| Blank Window |
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If a DMV form or other publication does not open, download or print correctly, leaving a blank window within your Web browser, follow these steps to resolve the issue:
- If accessing a DMV form, select a version of the form not marked "fillable;"
- Click on the link with your right mouse button;
- In the menu that pops up, select "Save Target As";
- You should then be prompted to choose a location to save the file;
- After choosing the location, click on the "Save" button;
- Navigate to the file on your computer and open it; and
- You should now be able to access and print the form or publication.
Helpful articles from the Adobe Acrobat and Microsoft Support Web sites:
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| Bounced To Another Page When Accessing A Form Link |
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Some users are transferred to our Web Site Feedback/Suggestion Form page when attempting to access a link to another form. Basically, the user's browser is unable to successfully follow the specified hyperlink path and launch the form so it reroutes the user to this general default page.
This is an intermittent problem that our internal technicians and our external Internet support vendors have not been able to isolate to a single cause, or even a few circumstances. It seems that the issue is primarily with network and security setting combinations but they vary greatly depending upon the user's connection type (dial up, DSL, cable modem, etc.), operating system type and version (Windows XP, Vista, MAC OS X, etc.), and browser type and version (Safari, Internet Explorer, Mozilla Foxfire, etc.).
We regret this inconvenience but until a solution can be found, you may contact us via our Web Site Feedback/Suggestion Form (that is why you get redirected there) and tell us that you are having difficulty accessing a form link on our web site and request that we send you the form via email or U.S. mail. Be sure to tell us which form you need, how you would like us to send it and your contact information.
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| Gray Page |
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Some Apple computer users have reported that they get a blank gray page when opening PDF forms. This seems to be related to a known issue with certain newer versions of the Safari browser. Under certain conditions, users may need an "AdobePDFViewer.plugin" in order to view PDF files.
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| Touble with Fillable Forms |
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Unable To Save A Fillable Form
It is not currently possible to save the data entered into a fillable form, only print it. We know that this may be inconvenient but it is a limitation of the underlying technology, over which we have no control.
Form Exceeds Printed Page
Some printers may require use of the "Shrink to Fit" printer dialog box to be checked in order to print the form on a single page.
Unable To Open A Fillable Form
If you are unable to open a fillable form, an available work around is to select the alternate version of the form not marked "fillable" and do the following:
- Mouse click on the link with your right mouse button;
- In the menu that pops up, select "Save Target As";
- You should then be prompted to choose a location to save the file;
- After choosing the location, click on the "Save" button;
- Navigate to the file on your computer and open it; and
- You should now be able print the form and fill it in manually.
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| Trouble With Online Forms/Applications |
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If you have problems using online forms or applications you may:
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| Unable To Resolve Issue |
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If you have additional questions or continue to experience problems with any DMV forms or publications, you may review our Browser Requirements/Compatibility FAQs and/or contact DMV and speak with a customer service representative.
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| Related Information |
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Additional information that may be relevant includes:
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