Provider and Miscellaneous Receivables

Provided below are answers to frequently asked questions  such as what to do with jury duty payments, overpayments, where to send payments, and more.

If you have additional questions or need assistance, please contact us at:

Frequently Asked Questions

1. Where do I send my payment?
   
   For Child Welfare (CAF) Account Receivables:
   DHS-Financial Services
   PMR Unit-IIS Receivables
   PO Box 14006
   Salem, OR 97309-9899
   
   For All Other DHS Account Receivables:
   DHS-Financial Services
   PMR Unit-RSTARS Receivables
   PO Box 14006
   Salem, OR 97309-9899
   
   For All Other Money:
   DHS-Financial Services
   Receipting Unit
   PO Box 14006
   Salem, OR 97309-9899
   
   
2. Who do I make my check payable to?
   
   DHS
   
   Note: If your payment is to be applied to an overpayment, account receivable billing, or is some type of reimbursement, please note on your check the AR # (account receivable number), and/or your provider number.
   
   
3. Do I have to turn over jury duty pay?
   
   The employee may keep any money paid by the court for serving on a jury.
   
   
4. Do I have to claim time for jury duty?
   
   The employee shall be granted leave with pay for service with a jury. (Use code "JD" on your timesheet)
   
   
5. If I receive a subpoena, can I keep the money paid to me?
   
   When a employee is not the plaintiff or defendant, he/she shall be granted leave with pay for appearance before a court, legislative committee, or judicial or quasi-judicial body as a witness in response to a subpoena or other direction by proper authority for matters other than the employee's officially assigned duties. When the employee is granted leave with pay, the employee shall turn into the Agency any money paid in connection with the appearance.
   
   An employee shall be on Agency time for attendance in court in connection with an employee's officially assigned duties, including the time required going to court and returning to his/her official station. When the employee is granted Agency time, the employee shall turn into the Agency any money received for such attendance during duty hours.
   
   
6. I just received notice of a large overpayment that I cannot pay back all at once. What do I do?
   
   Please call toll free # 1-866-631-0745 for repayment schedule. Monthly payments can be deducted from future payments.
   
   
7. I didn't receive my check or the check wasn't for the full amount. Who should I contact?
   
   Please contact local branch office first to see if check has been generated or if there are problems with service screens. Multnomah counties may contact Jerry Roberts @ 503-371-3133.
   
   
8. I just received a check for services I didn't provide. What do I do?
   
   Please contact local branch office so they can correct service screens. Mult. Counties may contact Jerry Roberts @ 503-731-3133.
   
   You can mail or drop off the check at your local branch office, or mail to DHS PMR unit, 500 Summer St. NE E-79, Salem, OR 97301.
   
   PLEASE do not write on checks or destroy them.
   

Also see: DAS Accounts receivable policy