| About Us |
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| Mission Statement |
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Lead the Pursuit of Excellence in State Government Technology
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| Organization |
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Annual Performance Measures
The Oregon State Data Center (SDC) is a 24/7 operation that provides shared information technology (IT) infrastructure services to thousands of state and local government programs. This professional technology environment within a tier III certified facility is committed to customer satisfaction and a high standard of system availability.
2009 Top Priorities
The SDC’s new administrator, John Koreski, announced priorities for Oregon’s growing state data center early in 2009. Along with a heightened level of customer service and cost savings, these priorities include:
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| Programs |
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The State Data Center employs about 125 staff and is guided by a six-year plan that organizationally incorporates account services, enterprise operations, utility engineering and the business controls. The SDC is a major division of the Department of Administrative Services and functionally organized into five areas:
- Plans and Controls: Provides senior level of customer account management, technical project management, strategic planning, and business controls to deliver computing and network services.
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- Enterprise Systems: Ensures high availability, performance, and optimization of systems, subsystems, shared applications, storage systems, and all associated hardware and software. Responsible for data center mainframes, large Unix/AIX/Solaris systems, AS/400, SAN/storage and automated tape library.
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- Distributed Systems and Storage: Ensures high availability, performance and optimization of systems, subsystems, shared applications, storage systems and all associated hardware and software.
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- Network, Security and Voice Services: Ensures day-to-day health of the network infrastructure and is responsible for ensuring uptime and performance. Responsible for data security and voice operations.
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- Operations: Ensures high availability, performance, and optimization of SDC systems, subsystems, shared applications, storage systems, and all associated hardware and software. Responsible for customer 24/7 Customer Support Center, a single point of contact service desk for incident, problem and change management.
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Services
The State Data Center (SDC) is a shared services delivery and support unit. It provides standard information technology infrastructure to directly serve government entities.
Oregon government uses a shared utility business model, similar to that found in power, water and telephone delivery organizations. This model allows state government to pattern itself after service providers like outsourcers in the commercial market. The state leverages skills, resources and assets to reduce costs through economies of scale and standardized solutions.
Questions or comments about the future services of the State Data Center may be submitted to SDC Information.
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