| State Agency KPM Links - Benchmark #8 |
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| Linked KPMs, FY 08 |
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Click on the links below to see an analysis of each Key Performance Measure (KPM) from the agency’s 2008 Annual Performance Progress Report. All links go to a short pdf (current as of 2/2/09).
A check in the "On Target?" column means actual data was at or better than target in the most recent year shown in the agency's 2008 Annual Performance Progress Report.
Department of Consumer and Business Services
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On Target?
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PM #1: Total jobs created (est.)
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| Linked KPMs, FY 07 |
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| Linked KPMs, FY 06 |
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| Linked KPMs, FY 05 |
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Click on the links below to see an analysis of each Key Performance Measure (KPM) from the agency's 2005 Annual Performance Progress Report. All links go to short Word documents (doc).
A check in the "On Target?" column means actual data was at or better than target in the most recent year shown in the agency's 2005 Annual Performance Progress Report.
(updated October 2005)
Department of Consumer and Business Services
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On Target?
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PM #2: Percent difference in wage recovery for workers who use return-to-work programs versus workers who do not
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PM #8: Percent of DCBS customer surveys rating their experience with the department at the highest level
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PM #9: Percent of Workers’ Compensation Board (WCB) decisions affirmed on appeal to the judiciary
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PM #10: Percent of timelines for key department activities that are met
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PM #11: Percent of customer transactions completed electronically
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PM #13: Percent of building permits issued that can be used by contractors in multiple jurisdictions for minor construction
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PM #15: Difference in percentage of eligible workers who return to work using RTW programs from those who do not
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PM #17: Percent of contested cases closed using alternative dispute resolution
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PM #18: Number of Oregon-specific building code modifications made to the national model codes
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| Linked KPMs, FY 04 |
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Click on the links below to see an analysis of each Key Performance Measure (KPM) from the agency’s 2004 Annual Performance Progress Report. All links go to short Word documents (doc).
A check in the "On Target?" column means actual data was at or better than target in the most recent year shown in the agency's 2004 Annual Performance Progress Report.
(As published in the 2005 Benchmark Performance Report)
Department of Consumer and Business Services
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On Target?
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PM #2: Percent difference in wage recovery for workers who use return-to-work programs versus workers who do not
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PM #8: Percent of DCBS customer surveys rating their experience with the department at the highest level
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PM #9: Percent of Workers’ Compensation Board (WCB) decisions affirmed on appeal to the judiciary
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PM #10: Percent of timelines for key department activities that are met
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PM #11: Percent of customer transactions completed electronically
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PM #13: Percent of building permits issued that can be used by contractors in multiple jurisdictions for minor construction
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PM #15: Difference in percentage of eligible workers who return to work using RTW programs from those who do not
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√
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PM #17: Percent of contested cases closed using alternative dispute resolution
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PM #18: Number of Oregon-specific building code modifications made to the national model codes
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