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O =P 3Performance Measures in the 2005-07 Budget ProcessPerformance Measure Training for State Agencies March 24, March 26, 2004 (Salem) April 27, 2004 (Portland) Oregon Progress Board www.oregon.gov/DAS/OPB"P0iS$$Today s ObjectivesProvide you with the information to: successfully implement 2005-07 budget instructions for performance measurement; and use of performance measurement as a management tool.% %T%Today s AgendaWelcome Performance Measure Basics New Developments Nuts and Bolts for 2005-07 Making Performance Measures Useful Wrap-up and Evaluationx" #"[hSpeaking of Evaluation  P.M. Customer Satisfaction55(% Rating OPB Good or Excellent Your Expectation of OPB  88% Your Experience of OPB  75% Communication 72% Services 78% Specific services  Top rated - Consultations/one on one 77% Low rated  Logic model worksheets 48%ZD$Z0<Z$ZZ<Z  .Z  Z) Customer Satisfaction Survey (continued)**( S(Customer Satisfaction Survey (continued)))(Oregon Progress Board will: Better coordinate and clarify communications Simplify forms for 2007-09 Hold quarterly meetings for agency sharing Continue one-on-ones, consultations 4%$U&"Recap - Performance Measure Basics##( M!HB 3358 (2001) requires that:OPB develop performance measure guidelines with: Legislative Fiscal Office DAS - Budget and Management Office of the Secretary of State DAS use the guidelines in the budget instructions OPB report to the legislature each biennium on performance measure implementationt1 Y  1Y1R#?Performance measure criteria Carried over from 2003-05 biennium@#$Performance measures should: Use standard terms and definitions Gauge progress towards goals and high-level outcomes Focus on a few key measures Have targets Be based on accurate and reliable data8" $Y)!Criterion #1. Standard language* " 0$OUTCOME = Result High-level (societal) = Recidivism (OBM # 65) Intermediate = % of treated youth with reduced risk factors. OUTPUT = Product or service ( widget ) # of youth completing treatment. EFFICIENCY = Input per output/outcome Average number of staff hours per completed training. *Governmental Accounting Standards Board (GASB) k '! &8 0!  k'!&80Z*Practical translation0(High-Level Outcomes  Is the world you are attempting to affect changing? 8K 8b2BCriterion #2. Gauge progress towards goals and high-level outcomes&C(:( [+`05Criterion #4. Performance measures must have targets.&6$-$TARGET = Desired level at a given point in time Ambitious but realistic Set targets using: trend data comparisons expert opinion 0!+   '+  a1ECriterion #5. Performance measure data must be accurate and reliable.&F$=$Trustworthy data is essential. Example: verifiable records trump estimates Per measure - at least one data point, preferably several Data should match the measure. @$New Criteria Requirements  mPerformance measures should: Link to an organizational unit Include customer satisfaction Provide comparisons8Q" $Q]-,Criterion #6. Link to an organizational unit--(Management and staff need to know where the buck stops Critical for improving performance Where several units are involved, identify a lead unit  ^.7Criterion #7. Include measures of customer satisfaction88(Stay the course with current measures Check with Progress Board before developing new measures Expect customer satisfaction guidance this summer&` @2 XlEfficiency measures  requirement temporarily dropped77( Program-related Program applications, licensures, approvals Can be key measures Administrative-related Procurement, H.R., I.T., finance Probably not key measures Guidance coming out December 2004 Carry current measures forward Check with Progress Board on new measures Z@ Z Z] Z Z* Z@]* e4!Criterion #8. Include comparisons""(BContext, context, context New in Annual Performance Reports (Part II):  Explain how actual performance compares to any relevant public or private industry standards. Agency suggestion:  peer agencies develop common measures and comparators Progress Board can help, but not take the leadlH @ ` @ K @ / @ H`K/h6Reality Check #1Find your 9:45 / 2:15 appointment Ask each other:  What is your biggest success and/or challenge so far in performance measurement? $ @2Si8New Developments for 2005-07 j9GAdvisory Committee on Government Performance and Accountability (ACGPA)HH$+Three goals: Efficient and cost-effective service delivery Streamlined regulations and policies with improved customer service and responsiveness Increased accountability for and demonstrated value of public resources and tax dollars. Final report: www.oregon.gov/DAS/OPB/docs/BdUp04/Mar/ACGPA.pdf  $ @$ $ $$1B 0*k:^ACGPA s impact on 2005-07 performance measures00($Performance measures effectively linked to budgets (Rec. B-1) Interagency shared measures to improve effectiveness of priority programs (Rec. B-4) Regulatory streamlining measures (Rec. B-5) Public access to performance information (Rec. B-6) Internal business operations measures (Rec. E-3)%$PZ! : (m<6Link to budget - estimate % of budget for each measure77(2005-07 B.I., page C-13, C-16. This is a voluntary activity Begin to connect key performance measures to budget Suggestions, comments, issues are welcomeN @ @^ @^n='Interagency shared performance measures(((,2005-07 B.I., pages C9  C10 Three required: Gov s priority areas Child well being Economic development Public safety Will build on ACGPA frameworksBC 5 C5_/,Regulatory streamlining performance measures--(I2005-07 B.I., page C-10 based on Executive Order 03-01 Most agencies have regulatory functions Continue current measures in such areas as: Customer satisfaction Timeliness of regulatory/permit processes Electronic communications and interactions Expect more guidance by December 2004 Check with Progress Board for new measures$P "PU$Pl"P&$P+P (,l&*    q@SParallel track: performance measures for internal business operations (not in B.I.)TT(=Goal: common administrative measures for 2007-09 budget instructions NOTE: Not all will be key, externally reported measures Interagency work group categories: Customer satisfaction (guidance by Summer 2004) H.R., I.T., Procurement, Finance (guidance by December 2004) Will impact criterion #7 in 2007-09 guidelinesV 2m/ 2l/p?<Improved public access to performance measures (not in B.I.)==(d(Next slide) Annual reports and underlying measures for state agencies are now linked from: http://www.oregon.gov/DAS/OPB/apr_agencies.shtml PLEASE, PLEASE, PLEASE Notify rita.r.conrad@das.state.or.us when your agency website migrates and breaks its current link! National Center for Civic Innovation Grant $30K to evaluate public access >> 2007-09 B.I.6e @B 0\)B 0W<Improved public access to performance measures (not in B.I.)==(rASustainability MeasuresB.I. page C-9, based on Executive Order 03-03 20 agencies required to have at least one goal and key performance measure on sustainability Sustainability guidance and other resources at http://www.oregon.gov/DAS/OPB/sustain.shtml  @B 0zIReality Check #2Find your 10:15/2:45 appointment Ask each other:  What are most important areas for interagency work? >h 5 Nuts and Bolts for 2005-07DBudget Timeline Performance Measure Forms Annual Performance Report EE$"  sBIBudget Step #3. Forms to submit to the Progress Board (March - June 2004)JJ(WLinks to Oregon Benchmarks Request to Modify 2003-05 Measures Data Sources Data SummaryX$XtC<Budget Step #8. Forms for Ways & Means (January - June 2005)==(Annual Performance Report (Sep 05) Links to Oregon Benchmarks Request to Modify 2003-05 Measures Data Sources Data Summary Performance Measure Review uD5Links to Oregon Benchmarks, 2005-07 (form # 107BF04a)6$(Purpose: align measures to goals, mission & benchmarks (where applicable) New for 2005-07 Protected data entry fields Cost estimates (column 7) Tracked changes (columns 9 and 10) Resubmit to Progress Board if there are legislative changes (step 9 of low chart) LZ Y S ZYSvE4Request to Modify 2003-05 Measures (form # 107BF04b)5#(Purpose Assure consistency of performance measures between biennia Provide rationale for each requested change New form Cross-walked with Links form, column 10 In future, may retire numbers for measures that are dropped. T g o fowF2Performance Measure Data Sources (form # 107BF04c)3!(PPurpose: verify performance measure data New for 2005-07: protected data entry xG2Performance Measure Data Summary (form # 107BF04d)3!(Purpose: summarizing data for W&M May be updated in preparation for W&M presentations Please submit all updates to the Progress Board New for 2005-07: Protected data entry New format for data and targetsT#d5#d5yH.Annual Performance Reports (form # 107BF04e) (/((Purpose: to report agency results externally Three Components Executive Summary Part I, Managing for Results Part II, Key Measure Analysis New for 2005-07 Executive Summary replaces Introduction Table on target achievement (E.S.) Part II: comparative analysis question (criterion #8)\? M   ?MVDBase Annual Performance Reports on the state fiscal year (July-June)EE( YReality Check #3Find your 10:45 / 3:15 appointment Ask:  What kind of help will you need in the upcoming cycle? 2a9{J"Making Performance Measures Useful##( |KxAccountability  Legislative Fiscal Office (LFO) Perspective==(Message from Paul Siebert, LFO: Performance measures = one tool legislators use in budget process Complaint from members in the past:  These performance measures are all new. JLAC interest in change requests keen Expect more questions in Ways and Means }LTInternal Improvement  Manager Perspective++(Greg Malkasian, Consumer and Business Services (24th, AM) Carol Rives, Board of Accountancy (24th, PM) Cathy Iles, Human Services (26th, AM) Trish Allbritton, Health Licensing Office (26th, PM)~MReality Check #4|Find your 11:20/3:50 appointment Ask:  How are performance measures being used for internal improvement in your agency? or  How could they be used for internal improvement in your agency? `S8NWrap-up and Evaluation Q#'www.oregon.gov/DAS/OPB (case sensitive)(((B 0fDownload Guidelines Download forms and instructions See other agencies measures & reports Agency consultations  first 3 hours are free P.M. 101 trainings Quarterly P.M. Meetings&Z OEvaluations please! POregon Progress BoardJeff Tryens, Executive Director 503-378-3201 jeffrey.l.tryens@das.state.or.us Rita Conrad, Senior Policy Analyst 503-378-3204 rita.r.conrad@das.state.or.us  B 0-M B 0/cf ` ___f3f` ___3f` 999MMM` ___f3f` ___f3f` ___f3ff>?" dd@,|?" dd@   " @ `"  n?" dd@   @@``PR    @ ` ` p>>  `P(  `" `  G/*d6?@33@@@sf4  ` Z,݊gֳgֳ ?"  T Click to edit Master title style! !H ` Tߊgֳgֳ ?"0  RClick to edit Master text styles Second level Third level Fourth level Fifth level!     S  ` Zpgֳgֳ ?"`  @*H ` 0޽h? ? ___f3ff Fireball   d(  d" d  G/*d6?@33@@@sf"  d Z gֳgֳ ?"`   T Click to edit Master title style! ! d T gֳgֳ ?"0 `     W#Click to edit Master subtitle style$ $  d Z\ gֳgֳ ?"   @*B d s *޽h? ? ___f3ff( 0 8(     N,Sf*Sf*     v* B!!BBaa  N6Sf*Sf*    x* B!!BBaad  c $ ?K  4  N4Sf*Sf* 2  RClick to edit Master text styles Second level Third level Fourth level Fifth level!     S  T8MSf*Sf* c @   v* B!!BBaa  TdPSf*Sf* c @  x* B!!BBaaH  0Ռ.k ? ̙3380___PPT10.I^ l((  l l NƕSf*Sf*     \* B!!BBaa l N ϕSf*Sf*    ^* B!!BBaa l TڕSf*Sf* c @   \* B!!BBaa l TSf*Sf* c @  ^* B!!BBaaH l 0Ռ.k ? ̙3380___PPT10.[ z0T(  Tx T c $ d `   x T c $ d     T S ~ 1?? ,H T 0޽h ? ___3̙3f3y___PPT10Y+D=' = @B +}  $(  r  S `   r  S h`0  H  0޽h ? ___f3f___PPT10i.4 ?+D=' = @B +v  f(  r  S `     S P%`PP <$ 0  "p`PpH  0޽h ? ___f3fH@___PPT10 .4 r+[W_D' = @B Dw' = @BA?%,( < +O%,( < +DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%7%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*7S%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*Sw%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*w%(+8+0+  +  4q(  4~ 4 s *t`    4 S `@`  *@D$| 4 C xX  1??"`w e3Survey administered in February, 2004 n = 50/13144H 4 0޽h ? ___f3ff___PPT10i.`+D=' = @B +   ,(  ,x , c $`    , 3 rD 1??"`P ,$D 0 iISSUES RAISED Staff cutbacks Cookie cutter approach Too much to learn Forms too cumbersome Consistencyv\   hh , 3 r 1??"`p  ,$D 0 SUGGESTIONS Form peer agency groups Engage leaders & staff Expand role in budget Other& .. . O OHH , 0޽h ? ___f3ff\T___PPT104.`+1yLgD' = @B DS' = @BA?%,( < +O%,( < +DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(+p+0+, ++0+, +5  n(  r  S %`     S +`<$ 0  * HXH  0޽h ? ___f3ff  ___PPT10 .5p`-+[W_Ds ' = @B D. ' = @BA?%,( < +O%,( < +DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*I%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*Ie%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*e%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(+8+0+  + (  r  S  Fd`  H  0޽h ? ___f3f___PPT10i.@ v+D=' = @B + (  0\(  x  c $PL`     c $LM``<$ 0  H  0޽h ? ___f3f%%___PPT10%.+/D`%' = @B D%' = @BA?%,( < +O%,( < +D' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*1%(D' =+4 8?dCB0-#ppt_w/2BCB#ppt_xB*Y3>B ppt_x<*1D' =+4 8?\CB#ppt_yBCB#ppt_yB*Y3>B ppt_y<*1D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*1L%(D' =+4 8?dCB0-#ppt_w/2BCB#ppt_xB*Y3>B ppt_x<*1LD' =+4 8?\CB#ppt_yBCB#ppt_yB*Y3>B ppt_y<*1LD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*Lh%(D' =+4 8?dCB0-#ppt_w/2BCB#ppt_xB*Y3>B ppt_x<*LhD' =+4 8?\CB#ppt_yBCB#ppt_yB*Y3>B ppt_y<*LhD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*h%(D' =+4 8?dCB0-#ppt_w/2BCB#ppt_xB*Y3>B ppt_x<*hD' =+4 8?\CB#ppt_yBCB#ppt_yB*Y3>B ppt_y<*hD{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?dCB0-#ppt_w/2BCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?\CB#ppt_yBCB#ppt_yB*Y3>B ppt_y<*D{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?dCB0-#ppt_w/2BCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?\CB#ppt_yBCB#ppt_yB*Y3>B ppt_y<*D' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*1%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*1L%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*Lh%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*h%(D4' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D4' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(+8+0+  +  f(  r  S ,\`     S b`pP<$  0  "p`PpH  0޽h ? ___f3f___PPT10.+D#' = @B D' = @BA?%,( < +O%,( < +D1' =%(D' =%(D' =A@BBBB0B%(E5' =1B B`BPB,54*3>B ppt_c='`B@BPB<*AD' =1:Bvisible*o3>+B#style.visibility<*A%(D' =-s6Bwipe(left)*<3<*AD1' =%(D' =%(D' =A@BBBB0B%(E5' =1B B`BPB,54*3>B ppt_c='`B@BPB<*AvD' =1:Bvisible*o3>+B#style.visibility<*Av%(D' =-s6Bwipe(left)*<3<*AvD1' =%(D' =%(D' =A@BBBB0B%(E5' =1B B`BPB,54*3>B ppt_c='`B@BPB<*vD' =1:Bvisible*o3>+B#style.visibility<*v%(D' =-s6Bwipe(left)*<3<*vD1' =%(D' =%(D' =A@BBBB0B%(E5' =1B B`BPB,54*3>B ppt_c='`B@BPB<*D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-s6Bwipe(left)*<3<*D1' =%(D' =%(D' =A@BBBB0B%(E5' =1B B`BPB,54*3>B ppt_c='`B@BPB<*D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-s6Bwipe(left)*<3<*+8+0+ +    (     0  `"6 ?0<$@ 0   x  c $Dw ` 0     S ~  1??6 (B  s *޽h ? ___f3f___PPT10.+Dv' = @B D1' = @BA?%,( < +O%,( < +DL' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*?%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*?|%(D' =%(Dh' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*|%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(DL' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*"%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*"R%(+{   0F(    c $ s`@<$ 0  x  c $s`0     S ~Tx 1??6 (  C x{ 1?? `0 ,$ 0 Intermediate Outcomes  Are strategies having the desired result? ,C% 2 .   c ~ 1?? T`,$ 0 H Outputs  Is the work getting done?6%% 2   B  S ~D_?? ,$D 0B  S ~D_?? ,$D 0B  s *޽h ? ___f3fsk___PPT10K.+iJD{' = @B D6' = @BA?%,( < +O%,( < +D{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?dCB0-#ppt_w/2BCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?\CB#ppt_yBCB#ppt_yB*Y3>B ppt_y<*Dn' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?dCB0-#ppt_w/2BCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?\CB#ppt_yBCB#ppt_yB*Y3>B ppt_y<*D{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?dCB0-#ppt_w/2BCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?\CB#ppt_yBCB#ppt_yB*Y3>B ppt_y<*Dn' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?dCB0-#ppt_w/2BCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?\CB#ppt_yBCB#ppt_yB*Y3>B ppt_y<*D{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*K%(D' =+4 8?dCB0-#ppt_w/2BCB#ppt_xB*Y3>B ppt_x<*KD' =+4 8?\CB#ppt_yBCB#ppt_yB*Y3>B ppt_y<*K++0+ ++0+ ++0+ +/ -K0 ( (  ( ( c $`    ( c G HkS1??` pp  FGoal&D ( c ,?G H&1??"P  ,$D 0 NKey Performance Measuresql  @ (@ ,$D 0 ( C xG H41??`  QIntermediate Outcome Measures (  WGfd̙ԔԔ??3CImpact @ Cl    (  ,$D 0  ( C x4G H41??`   COutput Measures  (  WGfd̙ԔԔ??3BImpact 0 3 B  ( # l?1??"0 l ` X (` X,$D  0"  ( c HII1)??` X" ( c H\I1)?? ` X (  W3yd??1Impact L( B ( S ~1?? p ( (  W3yd??3Impact@ ,$@ 0B (@ S ~1??v( (  W3yd??2Impact@L,$D 08 ( S ~TGH@1??P,$@ 0 VMission or benchmark&fz 00 P  ( 00 P ,$D   0" (   1??0 P  ( ( 3 r 1??0 0  :Impact 2l   ( ,$D 0T `  (# `  ( C x<G H41??`  RStrategies to achieve the goalB  ( # l?1??"   (  WGfd̙ԔԔ??3AImpact P SH ( 0޽h ?((( (((( ( (((( ___f3fw___PPT10W+_D' = @B D' = @BA?%,( < +O%,( < +D' =%(Du' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D' =%(Du' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D4' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D4' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D4' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D' =%(D' =%(D9' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D' =-u6Bwipe(right)*<3<*(Dn' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D' =+4 8?dCB1+#ppt_w/2BCB#ppt_xB*Y3>B ppt_x<*(D' =+4 8?\CB#ppt_yBCB#ppt_yB*Y3>B ppt_y<*(+p+0+( ++0+( +2%-K0 @(  ~  B ҈ ? 0 @  BTӈ ?` Criterion #3. Few key measures  agencies decide how  high up to go.(F$0=$z   0 L ,$D 0  N;؈ ?   MMore agency influence( 2B   fAD|?`  z     2,$D  0  Np݈ ? $ AD  LMore public interest( 2B    feD|?    S ~?GH91??"`` RGoal: Prevent Juvenile Crimez | T   < ,$D 0B   ZÔDԔ? ,     Z@? ))?"x @H m# % of grantees trained INCREASES . .$ 2#  H ?x@T BOutput  2  H ?| pX  P So That " ( 2 Bz 0(    ,$D 0   Z? ))?"0 H  j2% of high risk youth completing program INCREASES.3 23  H$ ?0x  PIntermediate Outcome  2  H ?(  N So That  2 \z @    ` P ,$D 0  Z? ))?"@ xx  p8% of served youth with mitigated risk factors INCREASES.9 29  H| ?@   bIntermediate Outcome2 2  H  ?@ t P So That " ( 2 vz hT(   ,$D 0  Zp? ))?"T$$ d Juvenile recidivism DECREASES. (! 2  H ?hT( `High-Level Outcome2( 2P  s *޽h ?"`  ______PPT10+ D' = @B D' = @BA?%,( < +O%,( < +D4' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D4' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D4' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D4' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =%(D' =%(D9' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-u6Bwipe(right)*<3<*D' =%(D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-s6Bwipe(down)*<3<*+'   (  x  c $h`     c $4`p <$D 0     `t"?@X  ,|  T?x 3  # lD%?GY.HJ.))?"@P  2007 Target: 15^(n<   # l*?GZ-H))?"0P W2003 Actual: 20,(n<   # lh/>??   g3Example: hours of travel delay per capita per year4(24H  0޽h ?/  ___f3fD<___PPT10+YD' = @B D' = @BA?%,( < +O%,( < +D4' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*0%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*0%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*0H%(D ' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*H[%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*[g%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*gs%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*s%(D' =%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*H[%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*[g%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*gs%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*s%(+8+0+ +   - (  % (   x   c $@`P       c $|A`p<$ 0  TF F S#*v   0 ` N   S 4Fn`KvN   S 4QMFhQvN   S 4;SiuOXvN   S 4%ZR$f,^vN !  S 4ۋ`R$f>evN "  S 4ggc̼kvN #  S 4nm\O.rvN $  S 4sDXxvN %  S 4jz S#*vH   0޽h ? ___f3fia___PPT10A.+cD' = @B D' = @BA?%,( < +O%,( < +DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* K%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* K%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(+8+0+  +g  f(  r  S 4O`     S W`<$  0  "p`PpH  0޽h ? ___f3f91___PPT10.+D ' = @B Dl ' = @BA?%,( < +O%,( < +D1' =%(D' =%(D' =A@BBBB0B%(E5' =1B B`BPB,54*3>B ppt_c='`B@BPB<*<D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =-s6Bwipe(left)*<3<*<D1' =%(D' =%(D' =A@BBBB0B%(E5' =1B B`BPB,54*3>B ppt_c='`B@BPB<*<ZD' =1:Bvisible*o3>+B#style.visibility<*<Z%(D' =-s6Bwipe(left)*<3<*<ZD1' =%(D' =%(D' =A@BBBB0B%(E5' =1B B`BPB,54*3>B ppt_c='`B@BPB<*ZnD' =1:Bvisible*o3>+B#style.visibility<*Zn%(D' =-s6Bwipe(left)*<3<*Zn+8+0+ +   ` P(  r  S d` `     S e`0<$ 0  H  0޽h ? ___f3fme___PPT10E.E k+[W_D' = @B D' = @BA?%,( < +O%,( < +DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*7%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*7Z%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*Z%(+8+0+ +   p\(  x  c $q`     c $r`p <$ 0  H  0޽h ? ___f3fme___PPT10E.E k+[W_D' = @B D' = @BA?%,( < +O%,( < +DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*'%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*'`%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*`%(+8+0+ +$   $(   r   S `   r   S `  H   0޽h ? ___f3ff80___PPT10.%M]   4P(  4r 4 S `    4 S !`P<$ 0  H 4 0޽h ? ___f3f  ___PPT10w .L P++[W_D ' = @B D ' = @BA?%,( < +O%,( < +DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*4%(D' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*4H%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*4H%(D' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*4%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*4"%(+8+0+4  +}   @$(  @r @ S `   r @ S `0  H @ 0޽h ? ___f3f___PPT10i.  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H  0޽h ? ___f3f80___PPT10.G 1K   |P(  |r | S ;`    | S L>`<$ 0  H | 0޽h ? ___f3ffme___PPT10E. 0+[W_D' = @B D' = @BA?%,( < +O%,( < +DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*|.%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*|.%(DA' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*|%(+8+0+| +}  $(  r  S `C`   r  S D`0  H  0޽h ? ___f3ff___PPT10i.J+D=' = @B + 0(  x  c $Jd`  x  c $XKd0 `    H  0޽h ? ___f3f___PPT10e.+D=' = @B +@E  $  (   @ 6xPoy ) ,$@ 0 ,2. Training & tech assistance (Begins March)<- P @ 6@Uo / ,$@ 0 ^3. Agencies submit measures (March  June 2004)<0 H @ 6 op ,$D 0 V4. Criteria-based review (May  July 2004)<, X  @ 6_ op & ,$D 0 f7. PMs & comments w/ Gov. s budget (November 2004)<4 $  @ 6d opi H,$@ 0 )9. Adjust measures & targets (Fall, 2005)<*    @ 0k r `H,$D 0 810. 2005 Annual Performance Report (September 30, 2005),9 $  0oh,$D 0  0op,$D 0  0o ,$D 0 @ 0o  ,$D 0B  NDo,$@  05 @ Zr?o?"p ,$D  0 i! 5. 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KAPPROVED 2003-05 Measures 2P8  p@  (x P    C x@! 1?? p@ DJan 04 Report (CY) 2   C x% 1?? @@ ESep 04 Report (FY)  2   C x,) 1?? @  _Sep 05 Report (FY) 0 2   3 r- 1??` T KAPPROVED 2005-07 Measures 2n8  @ )` ` @`  C x2 1?? @ _Sep 06 Report (FY) 0 2   C x7 1?? @ _Sep 07 Report (FY) 0 2 " , S ~H3I4>??`x  - s GCHIC>??h x " . c Gd2HI>?? x " / S ~HIH/>?? ` " 0 S ~HI>?? 0 ` H  0޽h ?_  , - ./0 ___f3ff___PPT10i.g/d+D=' = @B +$  $$(  $r $ S tC`   r $ S D`0  H $ 0޽h ? ___f3ff80___PPT10.(0` (  r  S Id`  H  0޽h ? ___f3ff___PPT10i.03+D=' = @B +}  $(  r  S  `   r  S L `P   H  0޽h ? ___f3ff___PPT10i.0)+D=' = @B +  0(  x  c $V`   x  c $V`0  H  0޽h ? ___f3ff___PPT10i.0)+D=' = @B +}  $(  r  S H_`   r  S  `0  H  0޽h ? ___f3ff___PPT10i.Q+D=' = @B + (  r  S dd`  H  0޽h ? ___f3ff___PPT10i.+D=' = @B +$  p (  x  c $(k`P      `$lgֳgֳ ?`@ <$ 0  8 @   @PP P  c m1))??  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Mention Performance Measure 101 sign-up sheet on table, if interestedH  0Ռ.k ? ̙3380___PPT10.0;TS 0 d(  X  C K     S P2   fRDraw participants in  what do you think?H  0Ռ.k ? ̙3380___PPT10.NX9 0 ( ((  (X ( C K     ( S 2   Established by the Governor in Spring 2003 to make government run better, hopefully help re-establish public trust in government. 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Customer Satisfaction* Customer Satisfaction Survey (continued))Customer Satisfaction Survey (continued)#Recap - Performance Measure BasicsHB 3358 (2001) requires that:@Performance measure criteria Carried over from 2003-05 biennium"Criterion #1. Standard language* Practical translationCCriterion #2. Gauge progress towards goals and high-level outcomes Slide 136Criterion #4. Performance measures must have targets.FCriterion #5. Performance measure data must be accurate and reliable.New Criteria Requirements-Criterion #6. Link to an organizational unit8Criterion #7. Include measures of customer satisfaction7Efficiency measures requirement temporarily dropped"Criterion #8. Include comparisonsReality Check #1New Developments for 2005-07HAdvisory Committee on Government Performance and Accountability (ACGPA)0ACGPAs impact on 2005-07 performance measures7Link to budget - estimate % of budget for each measure(Interagency shared performance measures-Regulatory streamlining performance measuresTParallel track: performance measures for internal business operations (not in B.I.)=Improved public access to performance measures (not in B.I.)=Improved public access to performance measures (not in B.I.)Sustainability MeasuresReality Check #2Nuts and Bolts for 2005-07 Slide 34JBudget Step #3. Forms to submit to the Progress Board (March - June 2004)=Budget Step #8. Forms for Ways & Means (January - June 2005)6Links to Oregon Benchmarks, 2005-07 (form # 107BF04a)5Request to Modify 2003-05 Measures (form # 107BF04b)3Performance Measure Data Sources (form # 107BF04c)3Performance Measure Data Summary (form # 107BF04d)/Annual Performance Reports (form # 107BF04e) EBase Annual Performance Reports on the state fiscal year (July-June)Reality Check #3#Making Performance Measures Useful=Accountability Legislative Fiscal Office (LFO) Perspective+Internal Improvement Manager PerspectiveReality Check #4Wrap-up and Evaluation(www.oregon.gov/DAS/OPB (case sensitive)Evaluations please!Oregon Progress Board  Fonts UsedDesign Template Slide Titles3 8@ _PID_HLINKSA*8http://www.oregon.gov/DAS/OPB/docs/BdUp04/Mar/ACGPA.pdf1http://www.oregon.gov/DAS/OPB/apr_agencies.shtml,http://www.oregon.gov/DAS/OPB/sustain.shtml(mailto:jeffrey.l.tryens@das.state.or.us%mailto:rita.r.conrad@das.state.or.ushttp://www.oregon.gov/DAS/OPB%mailto:rita.r.conrad@das.state.or.us_Crconradrconrad  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[]^_`abcdefghijklmnopqrstuvwxyz{|}~Root EntrydO)Pictures rCurrent UserSummaryInformation(\|UPowerPoint Document(CDocumentSummaryInformation8