1
|
Welcome
- Session Overview & Agenda
- Review Pre-work
|
M. Riley
|
08/20/07
8:30am to 9:30 am
|
|
2
|
Configuration Management
Review of the Remedy Atrium CMBD Common Data Model (CDM)
Walk through the different classes of configuration items in the Remedy Atrium CMDB 2.0 Common Data Model (CDM)
This will form the basis for what classes will be populated in the CDM and the relationships that are possible between the different CI’s
|
Column Tech.
|
08/20/07
9:45am to Noon
|
- Define Business Objectives and Scope
|
3
|
Configuration Item Class and Attribute Identification
Identification of CDM classes that will be tracked in the CMDB
Identification of the attributes for the identified CDM classes
|
Column Tech.
|
08/20/07
1:30pm to 3:30pm
|
|
4
|
Data Sources
Identify and define content, dynamics, and state of Data Sources
|
Column Tech
|
08/20/07
3:45pm to 4:30pm
|
- Define Data Sources (Discoverable, Not Discoverable and Manual)
|
5
|
Data Sources (Continued)
Review Data Sources
|
Column Tech.
|
08/21/07
8:30am to 10:30am
|
- Initial Source to Configuration Item Class mapping
- Initial Source to Configuration Item attribute mapping
|
6
|
Configuration Item Life cycle
The Lifecycle (Status) of a Configuration Item. How does a CI get registered into the CMDB
For example:
- Ordered
- Received
- Assembled
- Deployed
- In Repair
- Down
- End of Life
|
Column Tech
|
08/21/07
10:45am to Noon
|
|
7
|
Configuration Item Associated Contracts and Schedules
Identify Support, Warranty, software contracts associated with CI’s
Identify Maintenance and Audit Schedules associated with CI’s
|
Column Tech
|
08/21/07
1:30pm to 3:30pm
|
|
8
|
Review of Foundation Data Structures
|
Column Tech.
|
08/21/07
3:45pm to 4:30pm
|
|
9
|
Defining Companies/Agency’s or Bureaus
- Working with “Companies (Agency’s or Bureaus)
- Company Types
- Roles & Security Access
- Workflow
- Navigation Tiers
- Overall access within or between Companies (Agency’s or Bureaus).
|
Column Tech.
|
08/22/07
8:30am to 9:30am
|
Identification of:
- Company Names (Agency’s or Bureaus)
- Identify Multi-Tenancy workflow considerations
|
10
|
Defining Organizations & Physical Locations
- Working with “Company (Agency or Bureau)” fields
- Reporting needs, automated assignment routing and service level management mapping requirements.
|
Column Tech.
|
08/22/07
9:45am to
10:45am
|
Identification of:
- Organizational structure
- Physical Location attributes
|
11
|
Defining Support Groups
- Working with “Support groups” for assignment
- Support Staff associated with Support Group
- Virtual support groups
|
|
08/22/07
11am to Noon
|
Identification of:
- Agencies’ IT Support Structure and high level procedures or functions
|
12
|
Defining Service & Product Categorizations
- Working with “Categorizations”
- Tier 1, 2 & 3
Identification of:
|
|
08/22/07
1:30pm to 3:30pm
|
|
13
|
Defining People
- customers (internal or external) and support staff (internal or external)
- “Company (Agency or Bureaus)” and Location attributes for contact profile
- Permission Groups and Functional Roles
- Individual access to data
- People associated to CIs and Support Groups.
- Approval mappings
|
|
08/22/07
3:45pm to
4:45pm
|
Identification of:
- IT Staff roles within Agency or Bureau support organization
|
